:root{--bg-primary: #0a0e1a;--bg-secondary: #111827;--bg-card: rgba(17, 24, 39, .8);--bg-card-hover: rgba(31, 41, 55, .9);--bg-glass: rgba(255, 255, 255, .03);--bg-glass-hover: rgba(255, 255, 255, .06);--bg-input: rgba(255, 255, 255, .05);--text-primary: #f3f4f6;--text-secondary: #9ca3af;--text-muted: #6b7280;--text-accent: #818cf8;--sla-critical: #E53935;--sla-critical-bg: rgba(229, 57, 53, .12);--sla-warning: #F9A825;--sla-warning-bg: rgba(249, 168, 37, .12);--sla-active: #43A047;--sla-active-bg: rgba(67, 160, 71, .12);--sla-waiting: #1E88E5;--sla-waiting-bg: rgba(30, 136, 229, .12);--accent-primary: #818cf8;--accent-secondary: #6366f1;--accent-gradient: linear-gradient(135deg, #667eea 0%, #764ba2 100%);--type-tp: #ef4444;--type-project: #8b5cf6;--type-sale: #06b6d4;--border-color: rgba(255, 255, 255, .06);--border-hover: rgba(255, 255, 255, .12);--shadow-sm: 0 1px 2px rgba(0, 0, 0, .3);--shadow-md: 0 4px 12px rgba(0, 0, 0, .4);--shadow-lg: 0 8px 32px rgba(0, 0, 0, .5);--shadow-glow: 0 0 20px rgba(129, 140, 248, .15);--radius-sm: 6px;--radius-md: 10px;--radius-lg: 16px;--radius-xl: 24px;--font-family: "Inter", -apple-system, BlinkMacSystemFont, sans-serif;--transition-fast: .15s ease;--transition-normal: .25s ease;--transition-slow: .4s cubic-bezier(.4, 0, .2, 1)}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:14px;scroll-behavior:smooth}body{font-family:var(--font-family);background:var(--bg-primary);color:var(--text-primary);line-height:1.6;min-height:100vh;-webkit-font-smoothing:antialiased}a{color:var(--accent-primary);text-decoration:none}a:hover{color:var(--accent-secondary)}button{cursor:pointer;font-family:inherit}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{background:#ffffff1a;border-radius:3px}::-webkit-scrollbar-thumb:hover{background:#fff3}.app-layout{display:flex;min-height:100vh}.sidebar{width:240px;background:var(--bg-secondary);border-right:1px solid var(--border-color);display:flex;flex-direction:column;position:fixed;top:0;left:0;bottom:0;z-index:100;transition:transform var(--transition-normal)}.sidebar-header{padding:20px;border-bottom:1px solid var(--border-color)}.sidebar-logo{display:flex;align-items:center;gap:10px;font-size:1.1rem;font-weight:700;color:var(--text-primary)}.sidebar-logo .logo-icon{width:32px;height:32px;background:var(--accent-gradient);border-radius:var(--radius-sm);display:flex;align-items:center;justify-content:center;font-size:1.2rem}.sidebar-nav{flex:1;padding:12px;display:flex;flex-direction:column;gap:2px}.nav-item{display:flex;align-items:center;gap:10px;padding:10px 14px;border-radius:var(--radius-sm);color:var(--text-secondary);font-weight:500;font-size:.93rem;transition:all var(--transition-fast);border:none;background:none;width:100%;text-align:left}.nav-item:hover{background:var(--bg-glass-hover);color:var(--text-primary)}.nav-item.active{background:#818cf81f;color:var(--accent-primary)}.sidebar-footer{padding:16px;border-top:1px solid var(--border-color)}.user-info{display:flex;align-items:center;gap:10px}.user-avatar{width:34px;height:34px;border-radius:50%;background:var(--accent-gradient);display:flex;align-items:center;justify-content:center;font-weight:600;font-size:.85rem}.user-name{font-weight:500;font-size:.9rem}.user-role{font-size:.75rem;color:var(--text-muted)}.main-content{flex:1;margin-left:240px;padding:24px 28px;min-height:100vh}.page-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:24px}.page-title{font-size:1.7rem;font-weight:700;letter-spacing:-.02em}.page-subtitle{color:var(--text-muted);font-size:.85rem;margin-top:2px}.stats-row{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px;margin-bottom:24px}.stat-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:18px 20px;cursor:pointer;transition:all var(--transition-normal);-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);position:relative;overflow:hidden}.stat-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px}.stat-card.critical:before{background:var(--sla-critical)}.stat-card.warning:before{background:var(--sla-warning)}.stat-card.active:before{background:var(--sla-active)}.stat-card.waiting:before{background:var(--sla-waiting)}.stat-card:hover{border-color:var(--border-hover);transform:translateY(-2px);box-shadow:var(--shadow-md)}.stat-card.selected{border-color:var(--accent-primary);box-shadow:var(--shadow-glow)}.stat-value{font-size:2rem;font-weight:800;line-height:1;margin-bottom:4px}.stat-card.critical .stat-value{color:var(--sla-critical)}.stat-card.warning .stat-value{color:var(--sla-warning)}.stat-card.active .stat-value{color:var(--sla-active)}.stat-card.waiting .stat-value{color:var(--sla-waiting)}.stat-label{color:var(--text-secondary);font-size:.8rem;font-weight:500;text-transform:uppercase;letter-spacing:.05em}.filters-bar{display:flex;gap:10px;margin-bottom:18px;flex-wrap:wrap;align-items:center}.filter-select,.filter-input{background:var(--bg-input);border:1px solid var(--border-color);color:var(--text-primary);padding:8px 14px;border-radius:var(--radius-sm);font-size:.85rem;font-family:inherit;transition:border-color var(--transition-fast);outline:none}.filter-select:focus,.filter-input:focus{border-color:var(--accent-primary)}.filter-select option{background:var(--bg-secondary);color:var(--text-primary)}.refresh-info{margin-left:auto;font-size:.8rem;color:var(--text-muted);display:flex;align-items:center;gap:6px}.chat-table{width:100%;border-collapse:separate;border-spacing:0}.chat-table thead th{text-align:left;padding:10px 14px;font-size:.75rem;font-weight:600;text-transform:uppercase;letter-spacing:.05em;color:var(--text-muted);border-bottom:1px solid var(--border-color);white-space:nowrap}.chat-table tbody tr{transition:background var(--transition-fast);cursor:pointer}.chat-table tbody tr:hover{background:var(--bg-glass-hover)}.chat-table tbody td{padding:12px 14px;border-bottom:1px solid var(--border-color);vertical-align:middle}.sla-dot{width:10px;height:10px;border-radius:50%;display:inline-block}.sla-dot.critical{background:var(--sla-critical);box-shadow:0 0 8px var(--sla-critical);animation:pulse-critical 2s infinite}.sla-dot.warning{background:var(--sla-warning);box-shadow:0 0 6px var(--sla-warning)}.sla-dot.active{background:var(--sla-active)}.sla-dot.waiting_client{background:var(--sla-waiting)}.sla-dot.negative{background:var(--sla-critical);box-shadow:0 0 8px var(--sla-critical);animation:pulse-critical 1.5s infinite}@keyframes pulse-critical{0%,to{opacity:1;transform:scale(1)}50%{opacity:.6;transform:scale(1.3)}}.source-icon{font-size:1.1rem;margin-right:6px}.type-badge{display:inline-block;padding:3px 10px;border-radius:20px;font-size:.75rem;font-weight:600;letter-spacing:.03em}.type-badge.tp{background:#ef444426;color:#f87171}.type-badge.project{background:#8b5cf626;color:#a78bfa}.type-badge.sale{background:#06b6d426;color:#22d3ee}.wait-timer{font-variant-numeric:tabular-nums;font-weight:600;font-size:.9rem}.wait-timer.critical{color:var(--sla-critical)}.wait-timer.warning{color:var(--sla-warning)}.wait-timer.active{color:var(--sla-active)}.sentiment-cell{font-size:1.2rem;text-align:center}.btn{display:inline-flex;align-items:center;gap:6px;padding:7px 14px;border-radius:var(--radius-sm);font-size:.8rem;font-weight:500;border:1px solid var(--border-color);background:var(--bg-glass);color:var(--text-secondary);transition:all var(--transition-fast)}.btn:hover{background:var(--bg-glass-hover);color:var(--text-primary);border-color:var(--border-hover)}.btn-primary{background:var(--accent-gradient);border-color:transparent;color:#fff}.btn-primary:hover{opacity:.9;transform:translateY(-1px);box-shadow:var(--shadow-glow)}.btn-danger{border-color:#ef44444d;color:#f87171}.btn-danger:hover{background:#ef44441a}.btn-sm{padding:5px 10px;font-size:.75rem}.actions-cell{display:flex;gap:6px}.chat-detail-grid{display:grid;grid-template-columns:1fr 380px;gap:20px;min-height:calc(100vh - 120px)}.chat-detail-main{display:flex;flex-direction:column}.tab-bar{display:flex;gap:0;border-bottom:1px solid var(--border-color);margin-bottom:20px}.tab-btn{padding:10px 20px;background:none;border:none;color:var(--text-muted);font-size:.9rem;font-weight:500;position:relative;transition:color var(--transition-fast)}.tab-btn:hover{color:var(--text-secondary)}.tab-btn.active{color:var(--accent-primary)}.tab-btn.active:after{content:"";position:absolute;bottom:-1px;left:0;right:0;height:2px;background:var(--accent-primary);border-radius:1px}.messages-container{flex:1;overflow-y:auto;padding:16px;background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md)}.message-bubble{max-width:80%;margin-bottom:12px;animation:fadeIn .3s ease}@keyframes fadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}.message-bubble.client{margin-right:auto}.message-bubble.employee{margin-left:auto}.message-header{display:flex;align-items:center;gap:8px;margin-bottom:4px}.message-sender{font-weight:600;font-size:.82rem}.message-time{font-size:.72rem;color:var(--text-muted)}.message-text{padding:10px 14px;border-radius:var(--radius-md);font-size:.9rem;line-height:1.5}.message-bubble.client .message-text{background:#ffffff0d;border:1px solid var(--border-color)}.message-bubble.employee .message-text{background:#818cf81a;border:1px solid rgba(129,140,248,.2)}.message-bubble.negative .message-text{background:#f9a82514;border:1px solid rgba(249,168,37,.3)}.info-panel{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:20px;height:fit-content;position:sticky;top:24px}.info-section{margin-bottom:20px}.info-section:last-child{margin-bottom:0}.info-label{font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--text-muted);margin-bottom:6px}.info-value{font-size:.95rem;font-weight:500}.analytics-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:18px;margin-bottom:24px}.metric-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:22px;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.metric-value{font-size:2.2rem;font-weight:800;background:var(--accent-gradient);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text}.metric-label{color:var(--text-secondary);font-size:.85rem;margin-top:4px}.chart-container{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:22px;margin-bottom:20px}.chart-title{font-size:1rem;font-weight:600;margin-bottom:16px}.settings-grid{display:grid;grid-template-columns:220px 1fr;gap:24px;min-height:calc(100vh - 120px)}.settings-tabs{display:flex;flex-direction:column;gap:2px}.settings-content{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-md);padding:28px}.form-group{margin-bottom:20px}.form-label{display:block;font-size:.85rem;font-weight:500;color:var(--text-secondary);margin-bottom:6px}.form-input,.form-textarea{width:100%;background:var(--bg-input);border:1px solid var(--border-color);color:var(--text-primary);padding:10px 14px;border-radius:var(--radius-sm);font-size:.9rem;font-family:inherit;transition:border-color var(--transition-fast);outline:none}.form-input:focus,.form-textarea:focus{border-color:var(--accent-primary)}.form-textarea{min-height:100px;resize:vertical}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#000000b3;display:flex;align-items:center;justify-content:center;z-index:1000;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:fadeIn .2s ease}.modal{background:var(--bg-secondary);border:1px solid var(--border-color);border-radius:var(--radius-lg);padding:28px;width:90%;max-width:520px;max-height:85vh;overflow-y:auto;box-shadow:var(--shadow-lg)}.modal-title{font-size:1.2rem;font-weight:700;margin-bottom:20px}.qa-container{display:flex;flex-direction:column;height:100%}.qa-messages{flex:1;overflow-y:auto;margin-bottom:14px}.qa-input-row{display:flex;gap:8px}.qa-input{flex:1;background:var(--bg-input);border:1px solid var(--border-color);color:var(--text-primary);padding:10px 14px;border-radius:var(--radius-sm);font-size:.9rem;font-family:inherit;outline:none}.qa-input:focus{border-color:var(--accent-primary)}.login-container{min-height:100vh;display:flex;align-items:center;justify-content:center;background:radial-gradient(ellipse at top,rgba(129,140,248,.08) 0%,transparent 60%),var(--bg-primary)}.login-card{background:var(--bg-card);border:1px solid var(--border-color);border-radius:var(--radius-xl);padding:48px;text-align:center;max-width:420px;width:90%;-webkit-backdrop-filter:blur(20px);backdrop-filter:blur(20px);box-shadow:var(--shadow-lg)}.login-logo{font-size:3rem;margin-bottom:16px}.login-title{font-size:1.5rem;font-weight:700;margin-bottom:8px}.login-subtitle{color:var(--text-muted);margin-bottom:32px}.login-btn{width:100%;padding:14px;border-radius:var(--radius-md);font-size:1rem;font-weight:600;border:none;margin-bottom:12px}.loader{display:flex;align-items:center;justify-content:center;padding:40px}.spinner{width:36px;height:36px;border:3px solid var(--border-color);border-top-color:var(--accent-primary);border-radius:50%;animation:spin .8s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}@media(max-width:1024px){.sidebar{transform:translate(-100%)}.sidebar.open{transform:translate(0)}.main-content{margin-left:0}.chat-detail-grid,.settings-grid{grid-template-columns:1fr}}